Conditional Emails on Form Submission

Send custom emails based on user selections using smart conditional logic in Elementor Form.

Excellent Support Team

Send Conditional Emails in Elementor Form

Want to send different emails based on what users select in your form?

The Cool FormKit plugin makes it simple to set up conditional email actions in Elementor. Based on user input, you can automatically send different messages or route submissions to the right department , like support, sales, or feedback.

It works with:

Elementor Pro form widget
And also with Elementor Free using:
- Hello Plus (form lite widget)
- Pro Elements plugin
- Cool FormKit (cool form widget)

No Elementor Pro? No worries! Just install Cool FormKit and start sending smart, condition-based emails in minutes.

Conditional Email Settings

The Conditional Emails on Form Submission in Cool FormKit gives you powerful control with simple settings inside Elementor’s form widget. You can customize how and when emails are sent based on user inputs. Here’s what you can configure:

Enable Conditions – Easily toggle conditional logic on or off.
Trigger Field – Choose which form field controls the email behavior.
Operators – Use Equals, Not Equals, Contains, etc., to define conditions.
AND / OR Logic – Combine multiple rules to fine-tune your email logic.
Custom Content – Personalize email messages based on what the user selects.
Recipient Control – Route emails to different recipients like Sales, Support, etc.

These flexible settings help you deliver personalized responses, automate workflows, and improve form efficiency.

FAQs

Can I send emails to different recipients based on form selections?

Yes, with Cool FormKit’s conditional email feature, you can route submissions to different email addresses based on user choices, for example, sending support queries to the support team and sales inquiries to the sales team.

Do I need Elementor Pro to use this feature?

No. You can use conditional emails with the Cool FormKit form widget, which works with the free version of Elementor.

Can I add multiple conditions for a single email action?

Yes, you can combine conditions using AND or OR logic, giving you full control over when an email should be sent.

Can I customize the content of the email based on the user’s input?

Absolutely. You can include dynamic content from form fields in your email body, making each message personalized and relevant.

Why should I use Conditional Emails on Form Submission?

Conditional emails let you send different messages based on what users select in your form. Instead of sending the same email every time, you can personalize the message or route it to the right department automatically.

Makes forms smarter and more efficient
Sends relevant info to the right team (e.g., Support, Sales)
Improves user experience and response times
Reduces manual sorting of form submissions

What are the most common use cases for conditional emails?

Here are some practical examples:

Route support, sales, or partnership inquiries to different emails
Send custom auto-replies based on selected topics
Trigger different messages for different user types (e.g., Student vs. Business)
Collect feedback and notify the right team based on category
Send internal alerts only for high-priority submissions